We committed to provide good quality products to all our customers. We accept return or exchange within 30 days. No hassle for refund, 15 business days money back guarantee after we received the returned items. We hope that you will be pleased with your purchase. We want you to be 100% happy with the products you got. Your 100% satisfaction is our top priority.
If you are not satisfied with your purchase, please contact us at any time from Monday to Friday within 15 days after you received the item. Return shipping address will be provided and you will get the refund within 3~5 business days after received the return item.
All returned items must be in brand-new condition, unused and with original tags and packaging.
- If you are satisfied with your item, please leave a positive feedback.
- If dissatisfaction happens, you can follow the instruction below:
1. Product quality problems
Please contact the sale representative in 48 hours, and provide the detailed explanation of the problem by pictures or videos.
2. Shipping problems
If package lost, please contact the sale representative.
If package damaged, please file shipping damage claim with shipping company and get case number and then contact the sale representative.
3. You don’t want the item; You purchased the wrong item
1) Return postage is undertaken by the buyer.
2) Shipping and handling fee is not refundable.
3) Buyer must contact the sale representative within 14 days after the item arrived.
4) Return item must be in brand new and unused condition with original tags and packaging. Any product that has been used does not qualify for a return or exchange.
4. We shipped the wrong item
We would be under the responsibility to issue you full refund or send you a new product, once the return item is received. But items must be in original condition and Buyer must contact the sale representative within 7 days after the item arrived.
Your feedback is very important to us. Do not hesitate to contact us before leaving any neutal or negtive feedack. We gueantee we will work with you to resolve any issue and earn your positive feedback with a 5-Star rating!